If for any reason you are not satisfied with your purchase from WhiskAway Ice Cream and Sorbet, you may email us at karien@whiskawayicecream.co.za to discuss your issue. You may be eligible for an exchange, or a voucher for the value of the product’s purchase price.
We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.
Please note that given the perishable nature of our ice cream products, we are unable to accept returns or exchanges once a delivery is completed. A delivery is considered to have been completed if & when:
If there are errors to your order that are brought to our attention prior to a delivery being completed, including:
You will be entitled to:
For further information regarding our Return & Refund Policy, please do not hesitate to contact us at karien@whiskawayicecream.co.za