Refunds & Returns

If for any reason you are not satisfied with your purchase from WhiskAway Ice Cream and Sorbet, you may email us at to discuss your issue. You may be eligible for an exchange, or a voucher for the value of the product’s purchase price.

We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.

Please note that given the perishable nature of our ice cream products, we are unable to accept returns or exchanges once a delivery is completed. A delivery is considered to have been completed if & when:

  • the recipient, or a third-party acting knowingly or unknowingly on behalf of the recipient, acknowledges receipt of goods by signing on the delivery order accompanying the delivered goods.
  • the recipient gives any other instruction (such as leaving the goods unattended at the front door/gate) as a form of acknowledging receipt of the goods.


If there are errors to your order that are brought to our attention prior to a delivery being completed, including:

  • incorrect items delivered
  • incorrect quantity of items delivered
  • product damage


You will be entitled to:

  • A full refund in the form of a voucher for the value of the purchase price on the items that are affected
  • An exchange/replacement of the products at no additional cost to you (do keep in mind that this might result in a delay if a product is not in stock and needs to be remanufactured. In all cases, we act with your best interests in mind & will take all measures to ensure 100% customer satisfaction.


Need help?

For further information regarding our Return & Refund Policy, please do not hesitate to contact us at

Dear Valued Customers...

We would like to thank you for your continuous support throughout 2023, we had loads of fun and would not have been able to do it without you. We are excited for 2024 and look forward to creating more special moments and products for you.

Our team is taking a well-deserved break, so please take note of the important dates below:
  • Last orders need to be received by 18 December 2023
  • Last Deliveries: 20 December 2023
  • January Opening: 03 January 2024
  • First Deliveries: 05 January 2024

All orders placed online after 18 December 2024, will be shipped on 05 January 2024.

During this time, we wish everyone a happy and safe Christmas and a very Happy New Year.

Kind regards,

WhiskAway Ice Cream & Sorbet Team